Karen from Greater Union Cinemas loves creating an awesome cinema experience for all customers.
With so many streaming services available at our fingertips, it can be easy to forget about the movie theatre experience. There’s just something about it — watching a movie with a crowd of people, that awesome sound system, and of course, the movie snacks.
Karen from Greater Union Cinemas loves encouraging people to come down, grab some popcorn and enjoy cinema experience. She enjoys chatting to customers regularly, but like all staff, she sometimes has to handle complaints. While it’s not an ideal situation, Karen recalled a particular moment that did make her chuckle!
“A customer had a complaint and had asked to speak to the manager, and I was duty manager at the time. She made her complaint and then said, ‘I am not being one of those Karens and just asking to speak to the manager to complain!’ I had a little chuckle to myself and said, ‘Actually, my name is Karen, and I am not one of those Karens either!’ Her husband turned to her and said, ‘It’s time for us to leave now.’ We all ended up having a bit of a laugh.”
Karen enjoys making her customers’ days by providing amazing service and showing them how they can save a bit of money at the movies. “I was signing up a customer to our online loyalty program, Cinebuzz Club. They received a discount on their tickets and they were very happy!”
When she needs some extra fuel to help her go above and beyond for her customers, you can find Karen grabbing an English Breakfast tea from Gelare. She also enjoys visiting House for their variety of homeware and kitchenware, and great sale prices.
Now, we know Greater Union are known for showing movies, but we could never forget the Snack Bar! So, if Karen could only eat one item from the menu for the rest of her life, what would she choose? “I would choose Choc Tops – for obvious reasons. They are delicious!”
There are a few things that Karen loves about Greater Union. “We have a fun, friendly atmosphere that customers look forward to. We offer cheap tickets and are open 7 days and 7 nights. It’s been so cool watching things change in the cinema as we move further into the digital era. It’s really a lot of fun.”
So, the next time you hear about a new movie that catches your interest, don’t wait around for it to be uploaded to Netflix. Grab your family or friends, or do a solo date, and visit Karen and the team at Greater Union Cinemas. Sign up to their Cinebuzz Club and you might get some cheaper tickets! Choose your favourite snack — or snacks — cosy up and settle in for that awesome movie atmosphere.