HELP KEEP OUR COMMUNITY SAFE

CURRENT UPDATES

IMPORTANT CUSTOMER NOTICE
Saturday 13th February

We know the past two weeks have been a challenging time for our community. We are excited to announce that from 12.01am Sunday morning (14 February), visitors to the centre will no longer be required to wear face masks.

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

-                      Physical and digital signage reminding customers to keep a safe distance apart

-                      Window signage and floor decals provided to retailers to assist with communicating physical distancing measures

-                      Floor decals and physical distancing reference points in key areas

-                      Increased sanitisation and cleaning of all customer touch points and high traffic areas

-                      Hand sanitiser at all entrances

-                      Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds

-                      Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time

-                      Additional team members in-centre during peak periods, offering hand sanitiser and reminding customers of distancing guidelines

-                      Automated, regular public announcements centre-wide, communicating distancing expectations

-                      Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

•                     Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

•                     If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.

For additional information please visit:  https://ww2.health.wa.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

Update Friday 5th February

We’re open again and want to thank you for your continued support this year.  We’re excited to welcome you back to Galleria to enjoy our retail, dining and leisure facilities.

Whilst the lockdown has lifted, some restrictions are still in place and the safety of our customers, retailers and staff continues to be our priority.

You can help us keep you safe by

+ Wearing your mask!

+ The four-square metre capacity rule is currently in place in our Food Court, only allowing for 150 patrons to dine at one time. We ask that all visitors to our Food Court please sign in using the free SafeWA app. When you visit us simply open the app and scan the QR code which you’ll find located on all tables. If you don’t have the app or a mobile, please sign in at the designated manual check in point located within the Food Court.

+ Planning your shopping trip ahead of visiting
+ Keeping a healthy distance from each other
+ Maintaining good hygiene including washing your hands or using the hand sanitiser provided.

We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         To remind visitors to keep a healthy distance apart we’ve got physical and digital signage and PA announcements

·         Traffic and density management in our carparks and our malls

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

For the latest health advice, and to stay informed, we recommend visiting https://ww2.health.wa.gov.au/

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

Sunday 31st January

We know this is a challenging time for our community and we will remain open for your essential needs.

From 6pm this evening (31 January) until 6pm Friday 5 February, visitors to the centre will be required to wear face masks while only selected stores and services will be open for you to shop for the essential products and services you need.

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you.

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

·         Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

·         If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.

For additional information please visit:  https://ww2.health.wa.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

Wearing of Masks

In line with Government direction, you are required to wear a face mask during your visit to our centre.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

Learn More

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 5:30pm
Saturday
8:00am - 5:00pm
Anzac Day
Closed All Day
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